I work with these dorks!
Getting Hayesed means we steal your bike, update it with the latest and greatest components, and you get a shock when you go to grab your bike. (You get your old parts back in a bag.) This woman is a mother of two (I believe) and brings her kids to ride Ray's all the time. She wrote a thank you note and baked us cookies! How nice.
The new Hayes Components site looks pretty good, too. It pains me to say I didn't have anything to do with it. However, I do believe I supplied the black and white logos of all our brands to the marketing firm who did, so... none of this could have happened without me.